Before ยท the account experience

Ways in

Website
Popup menu
Settings page
Premium page

What happened

Premium, activatedBought it and set it up
Premium, never activatedPaid, but never set it up
New browser, lost accessHad to prove it all over again
Emailed supportThe only way back in
VPN customerSeparate product, separate login

4 ways in. 5 ways it could go. No single flow, and no account at the end of any of them.