Asked of every engineering team

01

What counts as a user in your system?

FindingA license key. No email attached, on purpose.
02

Where does the truth live?

FindingTwo databases and three payment providers: Stripe (twice), PayPal and Paddle.
03

What can’t you change, and why?

FindingAn old privacy decision, GDPR, and Germany’s double opt‑in.
04

What happens when it breaks?

FindingIt lands on support: 12,000 billing tickets a year.